TRAINING & INSTRUCTIONAL VIDEOS
HERO dispensers are designed for self-servicing, and we have created several videos to guide you through the process. Please find the links to these videos below.
However, in the event of a component failure, we strongly advise you to contact us before replacing the part, even if you have a spare. This will help us keep a record and provide you with the best possible support. If you have already replaced the part, please do not hesitate to reach out to us for follow-up assistance.
To order spare or replacement parts, please use our contact form located on our website.
If you are unable to find a video that addresses your specific issue, we have a list of written guides available for your convenience.
Our self-service videos cover a range of topics, including changing pumps, agitation motors, cappers, and other components. Additionally, we have training videos that describe how to use your dispenser and perform routine maintenance.
We are committed to ensuring that you have access to the necessary resources to maintain and service your HERO dispenser.
Automatic Dispenser Training Videos
Models: All
HERO Maintenance Video
In this video we show you in detail how to maintain your Archimede A360 dispenser. Though we use model A360 in the video, this will teach you how to use any dispenser, though some features may be unavailable with some models.
Estimated time to watch: 16 minutes
Models: A1XX, A2XX, A3XX
Archimede Training Video
In this video we show you in detail how to use your Archimede A360 dispenser. Though we use an A360 in the video, this will teach you how to use any Archimede dispenser, though some features may be unavailable with some models.
Estimated time to watch: 16 minutes
Models: A4XX, A5XX, A8XX, A9XX
Eureka & Newton Training Video
In this video we show you in detail how to use your Eureka A961 dispenser. Though we use an A961 in the video, this will teach you how to use any Eureka or Newton volumetric dispenser, though some features may be unavailable with some models.
Estimated time to watch: 16 minutes
Automatic Dispenser Self-Service Videos
Models: Archimede A2XX, A3XX Series
Canister and Pump Replacement
This video will guide you through the process of replacing a canister and pump assembly on most Archimede dispensers. The process is similar on an A110 unit once the rear or side panels are removed.
Estimated time to change part: 10-15 minutes.
Capper Replacement
This video will guide you through the process of replacing a capper mechanism (The arm that moves the sponge cup).
Estimated time to change part: 5-10 minutes.
Models: Eureka A4XX, A5XX, A8XX, And Newton A9XX Series
Pump Cartridge Replacement
This video will guide you through the process of replacing a pump cartridge for any HERO Eureka or Newton model dispenser.
Estimated time to change part: 15-20 minutes.
Agitation Motor Replacement
This video will guide you through the process of replacing an agitation motor for any HERO Eureka or Newton model dispenser.
Estimated time to change part: 10-15 minutes.
This video will guide you through the process of replacing the capper for any HERO Eureka or Newton model dispenser.
Estimated time to change part: 10-15 minutes.
Models: All
Removing Water-Based Colorant and Cleaning Canisters
In this video we will describe how to remove water-based colorant from a canister and then flush with water for colorant changeovers or cleaning. This video may differ from unit to unit but the process is essentially the same between all dispensers.
Estimated time to watch: 9 minutes
Manual Dispenser Videos
Basic Training
Following along as you learn to use a manual dispenser.
Estimated time to watch: 5 minutes.
Micro Gauge Calibration
This video will show you how to change to micro gauges from standard gauges, and how to calibrate the micro gauges.
Estimated time to watch: 3 minutes.
Priming Pumps
How to prime an empty pump.
Estimated time to watch: 2 minutes.
Colorant Pour Over Instructions
We show you how to perform a colorant pour over.
Estimated time to watch: 1.5 minutes.
Shaker and Mixer Videos
Basic Training
In this video we show you how to use your S24XX 1G vortex mixer.
Estimated time to watch: 3 minutes
Red Lid Lock – Usage Training
In this video we show you how to use the red lid locks on your S24XX 1G vortex mixer. Keep in mind, some units (S2425) may not have these locks as they spin slower and are not required. Newer units may not have two heights to choose from, this is normal as cans have changed over the years.
Estimated time to watch: 1 minute
Models: S2700
Basic Training
In this video we show you how to use your S2700 Mega Mix 5G shaker.
Estimated time to watch: 3 minutes